Shipping policy

Last updated: 20th Dec, 2025

At SanitaryTowels.co.uk, we are committed to delivering your orders quickly, securely, and transparently. This Shipping Policy outlines how and when your orders are processed and delivered.

Shipping Locations

We currently ship within the United Kingdom only.
International shipping is not available at this time.

Order Processing Time

  • Orders are typically processed within 1–2 business days (Monday to Friday, excluding UK public holidays).
  • Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Methods & Delivery Partners

We use reliable UK courier services, including Royal Mail and Evri, to ensure timely and secure delivery of your orders.

  • Standard UK Delivery:
    Estimated delivery time is 2–4 business days after dispatch.

Delivery times are estimates only and may vary depending on the courier service used and factors outside our control, such as peak periods, weather conditions, or operational delays.

Shipping Costs

  • Shipping costs are clearly displayed at checkout before you complete your purchase.
  • Delivery charges, if applicable, depend on the size of your order and the delivery method selected.

We do not add hidden shipping fees after checkout.

Order Tracking

  • Once your order has been dispatched, you will receive a shipping confirmation email.
  • Tracking information will be provided where available.

Delays & Exceptions

While we aim to meet all estimated delivery times, delays may occasionally occur due to:

  • Courier service disruptions
  • High order volumes
  • Adverse weather conditions

We are not responsible for delays caused by circumstances beyond our reasonable control.

Incorrect or Incomplete Address

Please ensure that your delivery address is accurate and complete at checkout.
We cannot be held responsible for delayed or lost deliveries resulting from incorrect or incomplete address details provided by the customer.

Lost or Damaged Parcels

If your order is lost or arrives damaged:

  • Please contact us within 7 days of the expected delivery date
  • Include your order number and, where applicable, supporting photos

We will investigate the issue and work with the courier to resolve it as quickly as possible.

Contact Us

If you have any questions regarding shipping or delivery, please contact us:
📧 Email: support@sanitarytowels.co.uk

Compliance Notice

This Shipping Policy is designed to meet Google Ads transparency requirements by clearly stating:

  • Shipping locations
  • Processing times
  • Delivery timelines
  • Shipping costs visibility